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Why can't I sync my Recipe Reader?

Are you getting an error message?

  • If you are getting a "Cannot Connect Device to Internet" or "Check Internet Connection" Message, it's possible that an update is available for your Sync Software. The most current version of our software is 1.997.0. 
    • To check your software version, please launch the Demy Sync software by double clicking on the "Key Ingredient" icon on your computer's desktop.
      • If you are using a PC, please select "Help" in the upper left corner of the sync window, and "About" to view the version of your software.
      • If you are using a Mac, please select "KeyIngredient" in the upper left corner of your monitor, next to the apple icon, and "About KeyIngredient."
    • If you happen to have a version other than 1.997.0, please uninstall your existing software and follow the suggestions below to download an update.
    • Launch the new Sync Software.
    • Enter your KeyIngredient.com email address and password.
    • Press "Login."
    • Press the silver "Sync" button when the syncing window reads "ready to sync."


  • If you are getting a Network Error Message "This method requires authorization," please follow the steps below:
    • Launch the syncing software.
    • Select "File."
    • Select "Sign in as another user."
    • Enter your KeyIngredient.com email address and password.
    • Press "Login."
    • Press the silver "Sync" button when the syncing window reads "ready to sync."

          
  • If you are getting an "Invalid Serial Number" Message, please:
    • Disconnect the Recipe Reader from your computer and close the Key Ingredient sync window.
    • Reboot your Recipe Reader:
      • If you turn the Recipe Reader over on its back side you will see a label with a picture of an orange pot on it. It will have a combination of 2 letters on it, of which will either be UL or CE. Depending on which you have please follow the instructions accordingly.
      • If UL is listed, hold the gray manual power button down until you hear it beep (about 2 seconds). Then press the gray power button again to power it back on.
      • If CE is listed, click the gray power button to power off the (it will not beep). Then click the gray power button again to power it back on.
    • Allow the Recipe Reader to load to the main cookbook menu (about 30-40 seconds).
    • Connect the Recipe Reader to the gray USB cord and directly to your computer's tower and not through a hub or adapter, for best results.
    • Launch the syncing software.
    • Press the silver "Sync" button when the syncing window reads  "ready to sync."
         
Is your "Sync" button grayed out or unavailable?

    • Reboot your Recipe Reader (See above).
    • For best results, please connect the provided gray USB cord directly into the computer and not through a hub or adapter.
    • If the "Sync" button is still gray, unplug the USB cord from its current location and plug it into a different USB port on your computer.

For additional assistance, please contact us at help@keyingredient.com or via our Live Help Service. We are happy to help Monday through Friday, 9 AM to 6 PM CT.

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