The first possible solution is a quick reboot of your Recipe Reader. If you turn the Recipe Reader
over on its back side you will see a Recipe Reader
label with a picture of an orange pot on it. It will have a combination of 2 letters on it, of which will either be UL or CE. Depending on which you see, please follow the instructions accordingly.
Make sure the Recipe Reader
is not connected to your computer while rebooting.
If UL is listed, hold the gray manual power button down until you hear it beep (about 2-3 seconds). Then press the gray power button again to power it back on.
If CE is listed, simply click the gray power button to power off the Recipe Reader
(it will not beep). Then click the gray power button again to power it back on.
After powering on the Recipe Reader, you should see a "Loading" bar in the middle of your screen until it loads to the main cookbook menu (loading takes about 30-40 seconds).
If theRecipe Reader
is still showing the wrong picture for your recipe, please perform an overnight Reset. Resetting the Demy entails draining the charge completely on theRecipe Reader
battery. To do this, leave theRecipe Reader
powered ON and disconnected from your AC adapter and USB cord overnight. In the morning, reconnect theRecipe Reader
to your “Channel Well Technology” AC adapter.
If UL was listed on the back of your Recipe Reader, the Recipe Reader should beep and load automatically when reconnected to the AC adapter. If CE was listed, press the gray manual power button when reconnected to your AC adapter to power it on. Hopefully once powered on it will load to the main cookbook menu and the images associated with your recipes will be accurate.
If the overnight Reset did not resolve this issue, please contact Customer Service at firstname.lastname@example.org or via our Live Help service for additional assistance.