Please verify that you are using the correct AC adapter to charge your Recipe Reader's battery. It says “Channel Well Technology” on the back label. We do not recommend using another AC adapter with the Recipe Reader. Other AC adapters could damage and/or pose a fire risk to the Recipe Reader.
Please note: the USB cord is used only for syncing.
The first possible solution is a quick reboot of your Recipe Reader. If you turn the Recipe Reader over on its back side you will see a label with a picture of an orange pot on it. A combination of 2 letters will be printed toward the bottom of this label, of which will either be UL or CE. Depending on which you see, please follow the reboot instructions accordingly.
Make sure the Recipe Reader is not connected to your computer while rebooting.
If UL is listed, hold the gray manual power button down until you hear it beep (about 2 seconds). Then connect the Recipe Reader to the provided AC adapter that says “Channel Well Technology” on the back label and a confirmed working power outlet. The Recipe Reader should beep and load automatically when reconnected to the AC adapter.
If CE is listed, simply click the gray power button to power the Recipe Reader off. (It will not beep.) Then connect the Recipe Reader to the provided AC adapter that says “Channel Well Technology” on the back label and a confirmed working power outlet and click the gray power button again to power on the Recipe Reader.
If the Recipe Reader will not power on while connected to the AC adapter, please perform a 3 Day Reset. Resetting the Recipe Reader entails draining the charge completely on the Recipe Reader's battery. To do this, leave the Recipe Reader disconnected from your AC adapter and USB cord for 3 days.
On the 4th morning, reconnect the Recipe Reader to your “Channel Well Technology” AC adapter. If UL was listed on the back of your Recipe Reader, the Recipe Reader should beep and load automatically when reconnected to the AC adapter. If CE was listed, press the gray manual power button when reconnected to your AC adapter to power it on. Hopefully once powered on it will load to the main cookbook menu.
If the Recipe Reader will not power on after performing the 3 Day Reset, please contact Customer Service at firstname.lastname@example.org or via our Live Help service for additional instructions.