Welcome to the knowledge base. Here you can find answers to frequently asked technical questions. You can search the knowledge base using the site search on the top right of the page. |
posted Oct 14, 2009 11:32 AM by Sophia Ancer
If your Demy is asleep, touch the LCD screen or press the power
button for a response (hold down the button in the back for 3 seconds, until it beeps). You can also adjust the time on the sleep setting so that the Demy does not go to sleep while you are using it.
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posted Jun 24, 2009 3:03 PM by Sophia Ancer
If you've already installed the appropriate software and synced the Demy once before, but the Demy icon isn't showing up on your desktop, make sure the syncing application is open so that you can download more recipes from Key Ingredient to your Demy.
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posted Jun 2, 2009 3:04 PM by Sophia Ancer
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updated Sep 16, 2009 12:52 PM by Jesse Lovelace
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If you're noticing that the touch function on your Demy isn't responding, check to see if "factory installed protective film" has been removed. Leaving it on can cause the function to behave erratically, since it wasn't made to be used with the Demy.
However, the screen protective film we sell in our shop was custom made for the Demy's touch screen.
You can purchase that item by visiting the following site:
(Click order to add it to your cart.)
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posted May 15, 2009 11:30 AM by Sophia Ancer
If you scroll quickly and choose a command more than once, before the Demy has a chance to respond, the photos might appear distorted for a second. It's best to select an option on the touchscreen once and wait a second for the Demy to respond to your request. |
posted May 15, 2009 11:28 AM by Sophia Ancer
Sometimes you need to "reset" your demy if windows can't find it. When the unit is on, press the power button for 3 seconds until it beeps, then release. The screen should have gone dark. Now press the power button again (it will beep and start loading up). After it's fully loaded try to plug it in again to your computer. |
posted May 15, 2009 11:28 AM by Sophia Ancer
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updated Jun 2, 2009 3:06 PM
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We are planning to add that functionality very soon. Your current sync app will notify you when it's ready. |
posted May 15, 2009 11:26 AM by Sophia Ancer
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updated Sep 9, 2009 11:47 AM
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posted May 11, 2009 8:37 AM by Jesse Lovelace
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updated May 11, 2009 2:55 PM
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Problem description:
After installing the Key Ingredient Demy software, the Key Ingredient application cannot find the Demy.
- Open the "Control Panel" by clicking the "Start" menu at the bottom left corner of your screen and selecting "Control Panel".
- We recommend clicking on the item labeled "Switch to Classic View" on the left column.
- Double click on the "System" icon.
- Click the tab labeled "Hardware", then click the button labeled "Device Manager".
- Under the item called "Ports (COM & LPT)" check for any items that have an exclamation mark or question mark. If one does, double-click on it and select "Reinstall Driver." Allow Windows to search for the driver and reinstall it.
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